Resolved - Service is fully restored.
2024-09-15 09:27:30 ( UTC +08:00 )
Monitoring - At this stage, only the data upload functionality remains affected. Our team has applied a fix and is closely monitoring the situation. The issue is expected to gradually improve.
2024-09-14 20:11:17 ( UTC +08:00 )
Investigating - We are currently experiencing system instability, and our team is actively working to resolve the issue. This situation may affect the usage of some features. If you encounter any issues, please try again later. We apologize for the inconvenience caused.
2024-09-14 15:20:14 ( UTC +08:00 )
Resolved - We identified a network issue in the US region affecting Active Insight service. Users in this region may have experienced connection losses or delays. The issue has now been resolved. We apologize for any inconvenience this may have caused.
2024-09-04 18:30:20 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2024-08-20 12:00:00 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2024-08-20 11:50:00 ( UTC +08:00 )
Scheduled - We will be undergoing scheduled maintenance during this time.
2024-08-20 08:56:10 ( UTC +08:00 )
Scheduled - Extened Warranty service is scheduled to undergo a server upgrade on August 20, 2024, from 12:00 PM to 12:20 PM (UTC +8). During this period, warranty registration and migration may experience brief interruptions, but services for currently registered users will remain unaffected.
2024-08-20 08:55:20 ( UTC +08:00 )
Resolved - The incident has been resolved.
2024-08-15 18:59:35 ( UTC +08:00 )
Investigating - We are currently experiencing instability with our service provider's network, affecting our event notification and email functionalities. Our team is actively monitoring the situation and working to resolve the issue as quickly as possible.
2024-08-15 18:22:37 ( UTC +08:00 )
Resolved - The incident has been resolved.
2024-08-14 14:01:42 ( UTC +08:00 )
Scheduled - We will be undergoing scheduled maintenance during this time.
2024-07-23 11:38:12 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2024-07-23 11:30:00 ( UTC +08:00 )
Scheduled - We will be undergoing scheduled maintenance during this time.
2024-07-23 11:03:00 ( UTC +08:00 )
Scheduled - Synology Store will undergo a scheduled server upgrade on July 23, 2024, from 11:00 AM to 12:00 PM (UTC +8). We recommend checking your order status after the maintenance period.
2024-07-23 11:02:39 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2024-07-23 11:00:00 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2024-07-23 11:00:00 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2024-07-23 11:00:00 ( UTC +08:00 )
Scheduled - Synology Store will undergo a scheduled server upgrade on July 23, 2024, from 11:00 AM to 12:00 PM (UTC +8). We recommend checking your order status after the maintenance period.
2024-07-23 08:40:04 ( UTC +08:00 )
Resolved - The incident has been resolved.
2024-07-05 11:00:15 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2024-07-05 10:37:53 ( UTC +08:00 )
Resolved - The incident has been resolved.
2024-06-19 20:09:55 ( UTC +08:00 )
Investigating - We have detected an issue with the traffic on the QuickConnect relay server in the Singapore region. We are currently asking the ISP to investigate. Users utilizing the QuickConnect relay server in this region may experience connection issue. We apologize for any inconvenience caused.
2024-06-19 17:57:14 ( UTC +08:00 )
Resolved - The incident has been resolved.
2024-06-04 11:51:01 ( UTC +08:00 )
Resolved - The incident has been resolved.
2024-05-22 17:38:54 ( UTC +08:00 )
Resolved - The incident has been resolved.
2024-05-20 09:30:35 ( UTC +08:00 )
Resolved - The incident has been resolved.
2024-05-08 10:16:58 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2024-05-08 08:38:50 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2024-05-08 08:04:04 ( UTC +08:00 )
Resolved - The incident has been resolved.
2024-04-29 15:33:00 ( UTC +08:00 )
Resolved - The incident has been resolved.
2024-04-03 19:01:47 ( UTC +08:00 )
Monitoring - A fix has been implemented and we are monitoring the results.
2024-04-03 18:51:12 ( UTC +08:00 )
Monitoring - A fix has been implemented and we are monitoring the results.
2024-04-03 18:48:09 ( UTC +08:00 )
Monitoring - A fix has been implemented and we are monitoring the results.
2024-04-03 18:47:41 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2024-03-28 11:00:00 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2024-03-28 09:00:00 ( UTC +08:00 )
Scheduled - DDNS service is scheduled to undergo a server upgrade on March 28, 2024, from 9:00 a.m. to 11:00 a.m. (GMT+8). During this period, there may be a 2-minute interruption in DDNS registration or new connections, but existing users' service won't be affected.
2024-03-27 16:46:24 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2024-03-28 11:00:00 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2024-03-28 09:00:00 ( UTC +08:00 )
Scheduled - QuickConnect service is scheduled to undergo a server upgrade on March 28, 2024, from 9:00 a.m. to 11:00 a.m. (GMT+8). During this period, there may be a 2-minute interruption in QuickConnect ID registration or new connections, but existing users' service won't be affected.
2024-03-27 16:44:27 ( UTC +08:00 )
Scheduled - QuickConnect service is scheduled to undergo a server upgrade on February 29, 2024, from 9:00 a.m. to 15:00 p.m. (GMT+8). During this period, there may be a 2-minute interruption in QuickConnect ID registration, but currently registered users' services will not be affected.
2024-02-29 17:51:06 ( UTC +08:00 )
Completed - The scheduled maintenance has been completed.
2024-02-29 15:00:00 ( UTC +08:00 )
In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
2024-02-29 09:00:00 ( UTC +08:00 )
Resolved - The incident has been resolved.
2024-02-17 10:18:02 ( UTC +08:00 )
Resolved - The incident has been resolved.
2023-12-22 15:06:19 ( UTC +08:00 )
Resolved - The incident has been resolved.
2023-12-21 11:42:41 ( UTC +08:00 )
Resolved - The incident has been resolved.
2023-11-09 09:28:23 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2023-11-09 00:42:50 ( UTC +08:00 )
Resolved - The incident has been resolved.
2023-10-28 14:10:57 ( UTC +08:00 )
Resolved - Update service is unavailable due to database connection problem
2023-10-16 10:04:31 ( UTC +08:00 )
Resolved - The incident has been resolved.
2023-10-14 19:20:10 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2023-10-14 17:57:13 ( UTC +08:00 )
Resolved - "Synology DDNS service experienced a connectivity issue with its cache server but is now fully restored and operational."
2023-10-06 09:49:29 ( UTC +08:00 )
Resolved - The incident has been resolved.
2023-08-28 13:48:45 ( UTC +08:00 )
Investigating - We are currently investigating this issue.
2023-08-28 13:45:24 ( UTC +08:00 )
Resolved - The incident has been resolved.
2023-08-11 15:19:18 ( UTC +08:00 )
Resolved - The incident has been resolved.
2023-08-10 08:55:37 ( UTC +08:00 )
Identified - The issue has been identified and a fix is being implemented.
2023-08-09 20:08:59 ( UTC +08:00 )
Identified - ISP is actively working to mitigate this issue.
2023-08-09 20:05:36 ( UTC +08:00 )
Resolved - The incident has been resolved.
2023-08-07 16:39:15 ( UTC +08:00 )